Shipping policy

Shipping Policy

Last Updated: March 22, 2025

This Shipping Policy outlines how FlowTraits ("we," "our," "us") handles the shipping and delivery of products purchased from flowtraits.com (the "Site"). Please review this policy carefully before making a purchase.

Processing & Handling Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays).
During peak seasons or promotional periods, processing times may extend to 4-7 business days.
You will receive an email confirmation with tracking details once your order has been shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:

United States:

Standard Shipping: 5-10 business days
Express Shipping: 2-5 business days

Europe:

Standard Shipping: 7-14 business days
Express Shipping: 3-7 business days

Rest of the World:

Standard Shipping: 10-20 business days
Express Shipping: 5-10 business days

Please note: Delivery times are estimates and may vary due to unforeseen circumstances such as customs delays or carrier issues.

International Shipping

We offer worldwide shipping to most countries.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. FlowTraits is not responsible for these charges.
If an order is returned due to unpaid customs fees, we will issue a refund minus the shipping costs.

Tracking & Order Status

Once your order is shipped, you will receive a tracking number via email.
You can track your shipment using the carrier’s website or our tracking portal on the Site.
If your package has not arrived within the estimated timeframe, please contact our support team at support@flowtraits.com.

Lost or Stolen Packages

FlowTraits is not responsible for lost or stolen packages marked as "delivered" by the carrier.
If your order is lost in transit, please contact us, and we will assist you in filing a claim with the shipping carrier.

Returns & Exchanges

For information on returning or exchanging an item, please refer to our Return Policy.

Changes & Cancellations

Once an order is placed, we cannot guarantee modifications or cancellations.
If you need to change your shipping address, please contact us as soon as possible. If the order has already shipped, we are unable to make changes.

Contact Us

For any questions regarding our shipping policy, feel free to contact us at support@flowtraits.com or Jolanty 14, 72-002, PL.